Frequently Asked Questions
Everything you need to know about shopping with Ayzel
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
Ayzel accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within North America and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via email at support@ayzel.com or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.